For Prof Linda-Harris Only-5-MAR
jatoncbus1- Customer service representatives who listen well are most effective, because listening helps them understand customers and consequently better serve their needs. In this assignment, you will consider how CSRs can train themselves to become better listeners. Refer to Chapter 10 as you complete this part of assignment.
Review the Online Research Activity: Project 10.2 titled “Planning a Listening Workshop” on page 166.- Complete the exercise, writing a one- to two-page training plan describing the topics you would include in a customer-focused listening workshop for CSRs.
- Next, selective listening can happen for a variety of reasons. Sometimes we select not to listen when someone is telling us something we don’t want to hear, or if our minds are on something else. By practicing focused listening, we can display empathy and respect. Complete the exercise “What Do You Think Now? Project 10.1” on page 166. This part of the assignment should be 1-2 pages
10 years ago
20
Answer(1)![blurred-text]()
Purchase the answer to view it
NOT RATED
customer_focused_listening.docx
Bids(0)
other Questions(10)
- Audio Weighting
- Marketing
- P12-5 (Goodwill, Impairment) On July 31, 2014, Mexico Company paid $3,000,000 to acquire all of the common stock of Conchita Incorporated
- HR metrics Discuss the type of metrics and analytics that could provide an organization with the information it needs to make better decisions regarding the acquisition of human capital.
- psy 105
- Need Assistance ASAP
- BUS Dis 2
- ECO 561 Final Exam
- work2
- Going Green Paper
