Product

“Let’s face it. Our product is no different from that of 20 other competitors. It sells for the same price and for the same terms. We all give the same service. It really doesn’t matter to the buyer which of us gets the order. So the only way we can get an edge is through our aggressive entertainment and gift program. We work hard at making our buyers happy with us. They enjoy doing business with us.” Do you see any ethical problems involved here? What possible consequences are there to the company? What would you do differently, if anything?

Spiro, R. L., Rich, G. A., & Stanton, W. J. (2008). Management of a sales force (12th ed., 487-493). New York: McGraw-Hill/Irwin.