porject

The next step in your help desk department planning is to determine the tools that will be used to perform the required tasks effectively. Tools might include issue tracking, diagnostics and problem solving, and communications, as well as others perceived to be important to the organization. The tools you select in this phase of the planning process will provide significant advantages to the department and must be chosen carefully.

The project deliverables are as follows:

• Update the Help Desk Operations Guide document title page with a new date and project name.
• Update previously completed sections based on instructor feedback.
• Update the Tools and Technologies section by following these guidelines:
  • Identify at least 1 tool in each of the following categories to be used by the department for help desk operations:
    • Issue Tracking
    • Troubleshooting
    • Communications
  • Include the name and manufacturer of the selected software, the cost, and a summary of the functionality.
  • Define the specific tasks the tool will be used for in the department.
  • Summarize the benefits of using the tool in the department, including who will benefit and how.
• Be sure to update your table of contents before submission.
• Name the document yourname_IT141_IP3.doc
• Submit the document for grading

Adhere to APA formatting and reference guidelines when writing your response. Additionally, your response should be free of grammatical errors, use complete sentences, and give specific details to support statements.

Grading Rubric: