PM ASSESS III

Question 1  

Describe how ISO 9000 has evolved in the past several years. What are the eight quality management principles the standards enhance?

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 2  

Is it possible for a product's life-cycle stage to affect its product strategy? Describe how one product in growth and another in maturity might have different product strategies.

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 3

Identify and describe the three process regions from process-chain-network (PCN) analysis.

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 4

Read the Southwestern University case study on page 230, including the fan satisfaction survey results in table 6.6 and the open-ended comments on survey cards at the top of page 231. Use at least two different quality tools to analyze the data. What conclusions would you present to SWU president Joel Wisner?

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

 Course Textbook

Heizer, J., & Render, B. (2013). Operations management: Sustainability and supply chain management (11th ed.). Upper Saddle River, NJ: Prentice Hall.