Performance Management BA 431

Write a 1-2 page paper.  Address the following in your paper:

1. Prepare a quality plan for your current organization (or an organization where you would like to work.) Explain the process you used to research this organization's quality plan. 

2. Please discuss the following:

• Historical trends
• Future challenges
• Various definitional perspectives of quality, and
• Other issues discussed in this week's theory such as the principles of TQ and infrastructure. For example, how has your job or future job’s perspective of quality and the practices used to implement change over the years?

Include a title page and 3-5 references.  Only one reference may be from the internet (not Wikipedia).  Please adhere to the Publication Manual of the American Psychological Association (APA), (6th ed., 2nd printing) when writing and submitting assignments and papers.