Paper about an important management topic

Paper on an important management topic of your own choosing

I chose "Customer Service"

The following must be covered in the paper: 

(a) reason for importance to you.

(b) the impact to business.

(c) cultural or other unique dimensions of your topic.

(d) future implications to management and its practice.

* The paper must be a minimum of 6 pages (not including your works cited page) in length

and must be supported by a minimum of six academic sources.

** Wikipedia is not to be used as an academic source.

* The paper must be type written, double-spaced, font must be Times New Roman, 12 point, and have one (1) inch margins.

* The Essay is due on Thursday afternoon, 2:00pm, on 11/26/15, Dallas time zone.