OPS571Final_Exam

1.Which of the following is considered a major process flow structure?

• [removed]Lead Time
• [removed]Fabrication
• [removed]Lean Manufacturing
• [removed]Project

 2.ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

• [removed]Certification is sought by any firm assuming they pay annual dues.
• [removed]2nd Party – where a customer audits its supplier
• [removed]3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
• [removed]1st Party – where a firm audits itself against ISO standards

3.Which of the following is ISO 14000 primarily concerned with?

• [removed]Quality management
• [removed]Time management
• [removed]Continuous improvement management
• [removed]Environmental management

4. Which is the one correct value stream principle?

• [removed]Look for efficiencies in the factory, office, physical, procedural, and technical operations.
• [removed]Eliminate waste that stops, slows down, or diverts the value stream.
• [removed]Concentrate on speeding up value-adding operations rather than removing waste.
• [removed]Keep the value stream moving at minimum velocity.

5. What is the starting point in developing a capacity plan for a health care operation?

• [removed]Determining the effective capacity over time
• [removed]Estimating design capacity
• [removed]Forecasting patient demand for a reasonable length of time
• [removed]Discovery of the bottleneck operation