OPS 571 Quiz week 5 - 100%

1

What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?

 Third party

 Fourth party

 First party

 Second party

2

What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

 Fourth party

 Third party

 First party

 Second party

3

What is one analytical tool common to all quality improvement programs?

 Continuous improvement

 Pareto charts

 Kaizen

 Management by fact

4

What is a reason that a company may pursue ISO-9000 certification?

 Certification provides competitive advantage in the global markets for suppliers

 Certification is required by most insurance agencies

 Certification is required by the European Community to show that a firm has used appropriate standards

 Certification provides a company with unlimited legal liability protection

5

Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

 TL 9000

 AI 9000

 AS 9000

 QS 9000

6

ISO 9000 is primarily concerned with what type of quality management standards?

 Business-to-consumer transactions

 Suppliers to the automotive or telecommunication industries

 Environmental

 Business-to-business commerce

7

An opportunity flow diagram would best fit in which DMAIC category?

 Measure

 Define

 Improve

 Analyze

8

A fishbone diagram might be found in which DMAIC category?

 Measure

 Improve

 Analyze

 Define

9

What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

 QS 9000

 ISO 2000

 ISO 14000

 ISO 9000

10

Who is responsible for performing the first-party certification audit for a supplier firm?

 Firm

 Certifying agency

 Suppliers

 Customer