OPS 571 Quiz week 2 - 100% score

1

Which of the following is one of the major types of stakeholders impacted by most consulting projects?

 Board of directors

 International government regulators

 Suppliers

 Other consultants

2

Which of the following are possible examples of cycle times?

 Time to set up a new assembly line

 Time required to produce a batch of parts

 Time it takes for an instructor to grade an exam

 Time that a part waits in queue

3

Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms?

 Decision trees

 Stakeholder analysis

 Responsibility charts

 Process dashboards

4

To implement a flow process in developing a lean system, a firm might do which of the following?

 Build product in anticipation of demand

 Reduce setup/changeover time

 Eliminate some fixed costs

 Improve capacity utilization

5

What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461).

 Operations consulting process

 Continuous improvement

 TQM

 Reengineering

6

In contrast to TQM, what approach seeks radical change through innovation?

 Project management

 Reengineering

 Lean manufacturing

 JIT distribution

7

Lean production seeks to achieve high volume production using which of the following?

 Minimize utilization

 Minimize inventory of raw materials

 Maximize inventory of work-in-process

 Maximize capacity

8

Which of the following is a key metric associated with value stream mapping?

 Product demand

 Defects per million operations

 Lead time

 Fixed costs

9

Which of the following is a factor that causes a diseconomy of scale?

 Increased product value and prices

 Increased transportation costs

 Increased total operating costs

 Increased utilization

10

The basic notion of economies of scale assumes which of the following?

 Two plants can be operated at the same cost as a single plant

 A piece of equipment with twice the capacity of another piece typically costs twice as much to purchase and to operate

 Total cost of output drops as volume increases

 Average cost per unit of output drops as a plant gets larger and volume increases

11

In the pull system, which of the following is the partner that begins the process of pulling?

 Customers

 Vendors

 Executive management

 Quality control personnel

12

Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process?

 Blocking

 Starving

 Bottleneck

 Buffer

13

Which of the following is a principle of reengineering?

 Treat geographically dispersed resources as though they were centralized

 Capture information many times, at the source and where it is interpreted

 Organize around the tasks

 Integrate the outcomes of parallel activities

14

According to Little’s law, which of the following can be used to estimate inventory?

 Process time times cycle time

 Throughput rate times flow time

 Set up time times throughput rate

 Process velocity times flow time

15

If the run time for a batch of parts is 25 minutes on a machine, and the setup time is 75 minutes, which of the following is the operation time?

 100 minutes

 75 minutes

 3 minutes

 25 minutes

16

In setting up a kanban control system, you need to determine the number of kanban card sets needed. If the average number of units demanded is 1,000 per hour, the lead time to replenish the order for this item is 10 hours, the container size is 5 units, and the safety stock is estimated to be 5% of the expected demand, what is the number of kanban card sets needed?

 210

 2,100

 440

 1,050

17

Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work?

 Multiple-stage processing

 Blocking

 Buffering

 Starving

18

An advantage of a make-to-stock process is which of the following?

 Rapid delivery of a standard product

 It allows the firm to avoid inventory costs

 It responds directly to customer orders

 All units of output are unique

19

Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes?

 Kanban production control system

 Value stream mapping

 JIT production

 Kaizen

20

Which of the following is a situation that likely will yield economies of scale?

 Factory that fully utilizes dedicated resources for information technology, material handling, and administrative support

 Factory that produces low volume, customized products

 Large factory with dedicated capacity that is able to produce twice the number of units as locally demanded

 Company with factories in multiple countries that produces products for local demand

21

Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process?

 Customer surveys and gap analysis

 SPC tools and bottleneck analysis

 Plant audits and statistical tools

 Decision trees and stakeholder analysis