Operations Management

SECTION 2PART 1

• Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.
• From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. (about MidUSA Company)
• From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance. (about MidUSA company)

SECTION 2

• Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework.  the text for information on Hill’s Strategy Development Framework.
• For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position

QUESTIONS SHOULD BE ANSWERED AT LEAST 50 WORDS PER BULLET. PLEASE ADD COPY AND PASTE THE QUESTION ALONG WITH THE ANSWER. IT SHOULD BE QUESTION THEN ANSWER. NO COVER SHEET, CITE OR REFERENCES ARE NEEDED IF REQUIRED FOR THE ANSWER. BUT NOT MANDATORY.