Operations Management 2
amaditi_scarelRead the case study about Thomson Reuters and Citi about digitalization of their financial operations: https://www.citibank.com/tts/corporations/casestudies/docs/html/26446_Thomson_Reuters_Case_Stu dy.html Answer the questions based on the information provided in the case.
a) (2 points) How is operational performance measured in the case? What were the performance levels before and after process improvements?
b) (2 points) Explain clearly what type of process changes resulted in performance improvement.
c) Define two additional measures of operational performance that can help project managers evaluate the partnership between Thomson Reuters and Citi in processing business operations. Explain clearly what these metrics are, provide a formula, and discuss why these measures would be useful to the Thomson Reuters and/or Citi.
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