operation management

Question 1

3 out of 3 points

A support process could be any of the following except

Question 2

3 out of 3 points

Service organizations generally

Question 3

3 out of 3 points

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

Question 4

3 out of 3 points

A golf simulator in a retail sports store is an example of

Question 5

3 out of 3 points

Which of the following is not a key activity of an operations manager?

Question 6

3 out of 3 points

Service management skills would include all of the following except

Question 7

3 out of 3 points

Which one of the following is not an example of biztainment?

Question 8

3 out of 3 points

The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on

Question 9

3 out of 3 points

The quality revolution is most related to

Question 10

3 out of 3 points

Which of the following is not a current challenge to OM?

Question 11

3 out of 3 points

A customer benefit package (CBP) includes

Question 12

0 out of 3 points

Which is generally related to service operations?

Question 13

3 out of 3 points

The three issues that are at the core of operations management include all of the following except

Question 14

3 out of 3 points

Which of the following would be the lowest in goods content and highest in service content?

Question 15

3 out of 3 points

Computer software would be an example of

Question 16

3 out of 3 points

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

Question 17

3 out of 3 points

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Question 18

0 out of 3 points

In the value chain model for a hospital, patients, drugs and staff would be considered

Question 19

3 out of 3 points

Outsourcing is

Question 20

3 out of 3 points

The first, second, and third waves of outsourcing experienced by the U.S. are

Question 21

0 out of 3 points

A competitively dominant customer experience is often called a

Question 22

3 out of 3 points

For a restaurant, order-taking, bill payment and home delivery would be considered

Question 23

3 out of 3 points

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

Question 24

0 out of 3 points

Which of the following is not a component of a value chain?

Question 25

3 out of 3 points

Operational structure of the value chain deals with

Question 26

3 out of 3 points

Which of the following is not normally considered a variable cost?

Question 27

3 out of 3 points

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

Question 28

0 out of 3 points

A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

Question 29

3 out of 3 points

“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of

Question 30

0 out of 3 points

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.