Noverbal communication week 2

Need help answering this questions. Thanks.

1-Why is it important to study nonverbal communication? How are nonverbal messages communicated in the online environment?-

2-How does culture affect word selection? Have you ever been in a situation where communication was taken out of context and caused a cultural misunderstanding? What was the situation? How did you handle it? What are the potential ramifications in business and personal settings?