Negtive Bussiness message "Follow up meesage "

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Look at chapter 7 at the digital book its suppose to be from our life experience

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I need the purpose statment in 8 hrs 
negative message:
The receive has to be
Truly disappointed
really angry
really irritated
4 pargrapgh
the first sentence will be a buffer to tell the negtive thing
it has to be in passive VOICE

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