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What is benchmarking and how do public agencies and programs use it to compare their performance against that of others?
What are the uses of statistical benchmarking and how is it done?
What are the pitfalls inherent in interagency or interprogram comparisons and how can they be avoided?
What is the best way to manage the process of designing and implementing a performance management system? (include ‘who’ should be involved in this process)?
How can you overcome the resistance that often builds up against such a system and build support for them?
What are the most frequent problems that plague efforts to implement measurement systems, and how do you avoid or surmount them?