1. Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter? (Points: 5)
Inbound logistics
Procurement
Human resource management
Firm's infrastructure
 
2. The concept of the value chain was developed by: (Points: 5)
Milton Friedman.
Peter Drucker.
Michael Porter.
Tom Peters.
 
3. All of the following constitute primary activities EXCEPT: (Points: 5)
procurement.
marketing and sales.
outbound logistics.
operations.
 
4. All of the following constitute support activities EXCEPT: (Points: 5)
technological development.
firm's infrastructure.
operations.
human resource management.

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