Multiple choice

1. Flash burns, which can result if a short occurs, are prevented by not approaching any closer than the

A. passed approach zone. 

B. flash protection boundary. 

C. flash prevention zone.

D. restricted protection boundary.

2. A troubleshooter must master the art of _______ to successfully communicate his or her assessment of a problem to the individual responsible for the operation of the faulty equipment.

A. self-denial 

B. interpersonal skills 

C. sociability

D. customer relations

3. A logical method of approach followed by troubleshooters working on somewhat complex electrical systems is considered to be ________-based.

A. random 

B. history 

C. chance

D. process

4. When comparing chance methods of approach to troubleshooting, the _______-based approach is somewhat more refined than the random approach.

A. chance 

B. history 

C. research

D. session