Multiple choice

Question 1 

Organizations send letters of appreciation to all of the following EXCEPT:

A. a new customer for a first order. 

B. an established customer for a particularly large order, the payment of an overdue bill, or the last installment payment on a special-account purchase. 

C. a customer that has not paid on an overdue bill. 

D. someone within the organization for making a suggestion that proves worthwhile or for doing something he or she is not required to do. 

Question 2 

Which of the following best describes these sentences from a welcome message? Our company is pleased to welcome you as one of our valued customers. We are looking forward to receiving many more fine orders from you in the near future. We especially appreciate the size of your recent order.

A. Sincere and enthusiastic 

B. Selfish-sounding 

C. Wordy and stuffy 

D. Obviously sales-oriented 

Question 3 

Which of the following best describes this sentence from a congratulations message? Congratulations on your well-deserved promotion to Vice President of Operations!

A. Sincere and enthusiastic 

B. Selfish-sounding 

C. Wordy and stuffy 

D. Obviously sales-oriented 

Question 4 

Which of the following best describes these sentences from a congratulations message? Heartiest congratulations on being named plant manager of Maxell Industries. I am certain that you richly deserve this promotion, and I am sure that you are now thinking of expanding your life insurance coverage.

A. Sincere and enthusiastic 

B. Selfish-sounding 

C. Wordy and stuffy 

D. Obviously sales-oriented