Multiple choice

Question 1 

When asking several questions in a letter, you can make them more obvious by:

A. putting all the questions in the closing paragraph. 

B. numbering the questions. 

C. putting all questions in the opening paragraph. 

D. putting all the questions in passive voice. 

Question 2  

When answering an inquiry, you should answer:

A. only the questions that you can give a positive answer to. 

B. the questions with negative answers first. 

C. all questions completely, starting with your most positive answer. 

D. the questions after you have completed all other correspondence. 

Question 3  

Form letters are often used to reply to inquiries when:

A. the item is expensive. 

B. you have had a lot of inquiries. 

C. you expect very few inquiries. 

D. you don't have time for a personal letter. 

Question 4  

A cover letter is:

A. courteous and helpful. 

B. unnecessary. 

C. considered to be in poor taste. 

D. always mailed separately.