Multiple choice

Question 1 

A referral letter should be sent when:

A. an inquiry can be answered better by someone else. 

B. you wish to recommend someone for a job. 

C. a payment is enclosed. 

D. you don't want to be bothered with it. 

Question 2 

Another name for a cover letter is a:

A. follow-up letter. 

B. transmittal letter. 

C. remittance letter. 

D. request letter. 

Question 3 

Errors in correspondence can present an unfavorable image of:

A. you (the writer), the reader, and your product or service. 

B. your employer, the customer, and the competition. 

C. you, your employer, and your organization. 

D. you, the associations, and the competition's products. 

Question 4 

Inquiry letters are letters that:

A. ask for more information about a product or service. 

B. ask for credit. 

C. try to reactivate business. 

D. ask for an adjustment.