Multiple choice

1. Under the balanced scorecard approach, an organization’s performance is measured using all of the following categories EXCEPT the ____ perspective. 

marketing

learning and growth

financial

internal business processes

2. The ____ sponsors the most well-known certification program for HR generalists. 

Human Resource Certification Institute

International Personnel Management Association

World at Work Association

American Society for Training and Development

3.  Which is not one of the major challenges currently facing HR managers? 

motivating employees without pay raises and promotions

changing federal, state and local legal requirements

adjusting benefit programs due to increasing costs

replacing “baby boomers” as they exit the workplace

4. All of the following are considered HR best practices EXCEPT 

typing employee pay to successful performance

talent development so that employees can grow with the organization.

allowing workforce levels to fluctuate with product/service demand.

stringent hiring standards.