Multiple choice

1. Factors that would be included in a SWOT analysis would include all of the following EXCEPT

projected inflation rate for the next year.

potential changes in union organizing legislation.

the proportion of the available workforce who will be under age 30.

innovations in payroll processing technology.

Unit labor cost is a measure of

productivity.

profitability.

sustainability.

efficacy.

2.Henry, an upper-level manager at a software design firm, is talking informally with his co leagues over dinner. “The idea of quotas makes me uncomfortable,” he says. “I think that we should just treat everyone equally, regardless of how people vary from one another. A person is a person.” Henry is expressing the philosophy behind

affirmative action programs.

quid pro quo theory of employment opportunity..

the “blind to differences” approach.

racist and sexist organizational practices.

3. Which of the following would NOT be identified as a typical HR operational activity?

government compliance

safety programs

compensation

partnering with top executives

4. IBM builds work teams partly based on individual employees’ social networks. IBM collects data on employee social networks by

asking each employee to record his/her internal and external contacts in an HR database.

examining call records and emails of employees.

developing internal communication pathways called “spider webs.”

requiring employees to give HR access to their personal social networking accounts.