Multiple choice

1. (TCO7) Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she would be living in. According to the text, the most likely reason for such employee resistance to change is (Points : 2) 

uncertainty.

threatened self-interests.

different perceptions.

feelings of loss.

facilitation.

2. (TCO8) Ana is a police detective in a metropolitan police force. She believes that she is just as good a detective as her male counterparts. Because she is female, many of her counterparts assume that she will type up their reports as well as her own. She has been doing this typing for a while and is increasingly feeling under rewarded for her efforts. In terms of ____, she will more than likely decrease her inputs by refusing to do typing for other detectives. (Points : 2) 

the expectancy theory

the hierarchy of needs

Herzberg's theory

the equity theory

the human relations approach to motivation

3. (TCO8) Chris Childers opened Macon Christian Bookstore in the 1980s. He quickly found that he needed help running the operation, so he hired his parents, his brother, and his girlfriend. Childers was pleased when his mother suggested having a section of the store devoted to decorative items. He encouraged his brother's idea about selling choir robes. He treats his employees like equals, asks their advice, and often implements their suggestions. According to the path-goal theory, Childers is a(n) ____ leader. (Points : 2) 

directive

supportive

participative

achievement-oriented

relationship-oriented

4. (TCO9) You are a manager who has been assigned to a work team that is composed of various functional managers. Which of the following forms of communication would your work team tend to use? 

Horizontal communication

Professional jargon

Downward communication

Effective communication

A managerial grapevine