Multiple choice

Question 1 

When an organization produces 100 units of output for 10 hours of direct labor, what is its labor productivity index?

A. 0.1

B. 10

C. 1000

D. 100

Question 2 

The type of statistical quality control that involves testing products as they are being made is known as:

A. total factor sampling.

B. acceptance sampling.

C. in-process sampling.

D. None of the above

Question 3 

Which of the following decisions is likely to be the decision starting point occurring before the other decisions?

A. The capacity decision

B. The product-service mix decision

C. The facilities layout decision

D. The facilities location decision

Question 4 

The starting point for instituting an organizational quality program is:

A. strategic commitment from top managers.

B. changes in operations methods.

C. improving the quality of materials.

D. employing new forms of technology.