MQ - Case Study 2

This course is Managing Quality, not Operations Management.

Week 3 - Case Study 2

Think about a time you received a product or service and you were not satisfied with the quality of the service or product. For this case study, you will focus on the four components of customer-relationship management that are essential in total quality management. This case study will examine your viewpoint as the customer and put you in the seat of the quality manager.

Instruction:

Please compose a 2-3 page paper in accordance with the attached rubric.

Follow the rubric requirements (attached).

Sources must be cited (two minimum) with APA format.