Module Six Assessments and Final, key attached

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1. After objectives and standards are set, what step comes next in the control process? _________

 

 2. When a soccer coach tells her players at the end of a losing game:

 “You really played well and stayed with the game plan,” she is using a/an _________ as a measure of performance.

    

 3. When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through _________ control.

 

 

 4. Management by exception means _________.

 

 

 

 5. When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of _________ control.

 

 6. If an organization’s top management visits a firm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using _________ for control purposes.

 

 7. The control equation states: _________                                                                                   = Desired Performance – Actual Performance.

 

 8. When a UPS manager compares the amount of time a driver takes to accomplish certain deliveries against a standard set through scientific analysis of her delivery route, this is known as _________.

9. Projects are unique one-time events that _________.

 

 10. The _________ chart graphically displays the scheduling of tasks required                             to complete a project.

 

 11. In CPM/PERT, “CPM” stands for _________.

 

 12. In a CPM/PERT analysis the focus is on _________ and the event _________                   that link them together with the finished project.

13. A manager following the “hot stove rules” of progressive discipline would _________.

    

 

 14. Among the financial ratios used for control. Current Assets/Current Liabilities is known as the _________.

 

 15. In respect to return on assets (ROA) and the debt ratio, the preferred directions when analyzing them from a control standpoint are _________.

 

 Discussion Questions – (Written narrative required) – Value – 10 points each

 

 16. List the four steps in the controlling process and give examples of each.

 17. How might feedforward control be used by the owner/manager of a local bookstore?

 18. How does Douglas McGregor’s Theory Y relate to the concept of internal control?

 19. How does a progressive discipline system work?

 

 

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