Module 04 Course Project - Organizational Culture Customer Service

This week you will be studying the organizational culture of the company you have selected for your project. Organizational culture is composed of the unique norms and set of beliefs that are held by an organization and its employees. Culture can often impact who a company hires, how they are trained, the quality of service they provide, and the type of work environment that is created.

Write a one-page paper describing the organizational culture of your selected company. Specifically, be sure to address what contributes to creating this culture, and explain how it impacts the level of customer service that is delivered and the type of working environment that is created.

To gather information for this assignment, you can use personal observation, interview an employee, and/or find research on the company's culture. Be sure to cite any references in APA format.

Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the ".docx" extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Jstudent_exampleproblem_101504

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