MKTG 420 Salesmenship Week 3 Discussions Devry

MKTG 420 Salesmanship

Week 3

Week 3 DQ 1

A key to building a strong customer relationship is to demonstrate relating skills with the customer.

a) What are some of these skills? 
b) Describe ways that a sales representative can demonstrate these skills in a customer relationship?
c) What behaviors can cause tension in the relationship between the customer and the sales representative?

Week 3 DQ 2

According to the text, business-to-business telemarketing is experiencing significant growth.

a)  What are some of the reasons for this accelerated growth?
b)  What are some of the challenges associated with increased use of telemarketing?