MHA 601 Principles in Healthcare Administration / Week 5

Week 5 Discussion 1

Effective Listening

Based on your textbook readings and the video 5 Ways to Listen Better, in 300-350 words, answer the following questions:

What factors influence effective listening?  How?

What are strategies to overcome barriers to effective listening?

How can effective listening impact team effectiveness and quality of care delivered?

Your initial post should be at least 300 words. Support your response with a minimum of two scholarly sources. 

Text Book

Frates, J. (2014). Health care management: Theory in action. San Diego, CA: Bridgepoint Education, Inc.

http://www.ted.com/talks/julian_treasure_5_ways_to_listen_betterVideo

Week 5 Discussion 2

Values, Culture, and Ethics

Case Study:

An affluent woman in her 60s was admitted to a hospital in Mississippi for cardiac arrhythmia. During her admission to the hospital, her husband requested that only Caucasian health care professionals and workers should enter his wife’s room and interact with the family. The hospital’s policy states that care will be provided on a nondiscriminatory basis, however, the husband argues that all patients have the right to choose the providers who render care to them.

Based on what you read in the Ethical Culture slide show and the case study above, answer the following questions:

How do culture, values, and ethics come into play in this case study?

Reflect on the term “ethical wisdom” used in the slide presentation.  How might the use of ethical wisdom assist in this case study?

If you were the leader of this hospital, how would you handle this situation?

Your initial post should be at least 300 words. Support your response with a minimum of two scholarly sources. 

http://www.slideshare.net/dcoe/an-ethical-culture-by-jack-gilbert

Class Text

Frates, J. (2014). Health care management: Theory in action. San Diego, CA: Bridgepoint Education, Inc.