MGT 500 FINAL EXAM PART 2 ( TWO VERSIONS POSTED)

Question 1

Which of the following refers to the tendency to see one's own personal traits in other people?

Answer

[removed]		Perceptual defense
[removed]		Projection
[removed]		Stereotyping
[removed]		The halo effect
[removed]		Figure-ground

Question 2

Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

Answer

[removed]		Stereotyping
[removed]		Projection
[removed]		Figure-ground
[removed]		The halo effect
[removed]		Perceptual defense

Question 3

____ is considered by many employees to be the most effective work-life practice.

Answer

[removed]		Daily flextime
[removed]		Offsite childcare
[removed]		Work from home network
[removed]		Telecommunication
[removed]		Reduced work schedule

Question 4

Which of the following describes the last step in the perception process?

Answer

[removed]		Observing information
[removed]		Screening the information
[removed]		Selecting what to process
[removed]		Organizing the selected data into patterns
[removed]		Transmitting the observed information

Question 5

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their

Answer

[removed]		readiness level.
[removed]		satisfaction level.
[removed]		level of commitment.
[removed]		level of security.

Question 6

In general, research has found a(n) ____ relationship between personal traits and leader success.

Answer

[removed]		strong
[removed]		weak
[removed]		positive
[removed]		negative
[removed]		inverse

Question 7

Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Answer

[removed]		Transactional
[removed]		Charismatic
[removed]		Traditional
[removed]		Supportive
[removed]		Team

Question 8

Two leadership styles used by Fiedler in his contingency theory were

Answer

[removed]		employee-centered and job-centered.
[removed]		consideration and initiating structure.
[removed]		concern for people and concern for production.
[removed]		relationship-oriented and task-oriented.
[removed]		employee-oriented and relations-oriented.

Question 9

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Answer

[removed]		Task complexity
[removed]		Task identity
[removed]		Task significance
[removed]		Task structure
[removed]		None of these

Question 10

According to Maslow, the highest order needs are

Answer

[removed]		self-actualization needs.
[removed]		physiological needs.
[removed]		esteem needs.
[removed]		belongingness needs.
[removed]		safety needs

Question 11

Alderfer referred to the needs for physical well being as ____ needs.

Answer

[removed]		physiological
[removed]		existence
[removed]		belongingness
[removed]		relatedness
[removed]		growth

Question 12

____ describe the most basic human physical needs, including food, water and oxygen.

Answer

[removed]		Self-actualization needs
[removed]		Physiological needs
[removed]		Esteem needs
[removed]		Belongingness needs
[removed]		Safety needs

Question 13

____ focus on employee learning of desired work behaviors.

Answer

[removed]		Contingency theories
[removed]		Situational theories
[removed]		Content theories
[removed]		Process theories
[removed]		Reinforcement theories

Question 14

What are the key elements of communication?

Answer

[removed]		Encoding, message, and feedback
[removed]		Encoding, noise, and symbols
[removed]		Message, circuit, and decoding
[removed]		Feedback, message, and perception
[removed]		Feedback, circuit, and perception

Question 15

Communication is defined by the text as the process by which information is

Answer

[removed]		shared.
[removed]		exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
[removed]		received.
[removed]		transmitted to others.
[removed]		stored.

Question 16

Which of these is the richest medium for communication?

Answer

[removed]		Telephone conversations
[removed]		Face to face contact
[removed]		Electronic media
[removed]		Written media
[removed]		Voice mail

Question 17

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

Answer

[removed]		personal information.
[removed]		vicious gossip.
[removed]		business-related.
[removed]		destructive because it is not accurate.

Question 18

____ is the extent to which team members are attracted to the team and motivated to remain in it.

Answer

[removed]		Norming
[removed]		Commitment
[removed]		Caring
[removed]		Cohesiveness
[removed]		Leadership.

Question 19

____ is a role in which the individual provides support for team members' emotional needs.

Answer

[removed]		A task specialist role
[removed]		A dual role
[removed]		A nonparticipator role
[removed]		A socioemotional role

Question 20

____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Answer

[removed]		BATNA
[removed]		A bargaining zone
[removed]		Mediation
[removed]		Integrative negotiation
[removed]		Distributive negotiation

Question 21

There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

Answer

[removed]		task specialist, socioeconomic
[removed]		generalists, socioeconomic
[removed]		task specialist, socioemotional
[removed]		generalists, socioemotional
[removed]		socioemotional, socioeconomic

Question 22

Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?

Answer

[removed]		A liquidity ratio
[removed]		An activity ratio
[removed]		Return on total assets
[removed]		A current ratio
[removed]		Profit margin on sales

Question 23

____ indicators focus on production and operating statistics.

Answer

[removed]		Financial performance
[removed]		Business process
[removed]		Critical success
[removed]		Potential for learning and growth
[removed]		Performance measurement

Question 24

Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

Answer

[removed]		Open-book management
[removed]		Economic value-added system
[removed]		Activity-based costing
[removed]		Inappropriate control system

Question 25

The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Answer

[removed]		Opacity Index
[removed]		Economic Index
[removed]		Clarity Index
[removed]		National Index
[removed]		Foreign Economy Index

VERSION 2

Question 1

____ type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.

[removed]		Feeling
[removed]		Gut-feel
[removed]		Intuitive
[removed]		Sensation
[removed]		Affective

Question 2

An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called

[removed]		sociology.
[removed]		vocational counseling.
[removed]		cultural anthropology.
[removed]		psychology.
[removed]		organizational behavior.

Question 3

____ describes a person who has observed others handle situations in the same way he would.

[removed]		Distinctiveness
[removed]		Consensus
[removed]		Consistency
[removed]		Conscientiousness
[removed]		Agreeableness

Question 4

Individuals who believe that they control their own destiny are described as having a

[removed]		high external locus of control.
[removed]		high Mach personality.
[removed]		low introversion characteristic.
[removed]		high internal locus of control.
[removed]		low Mach personality.

Question 5

Which of the following is a model of leadership that describes the relationship between leadership styles and specific organizational situations?

[removed]		Contingency approach
[removed]		Behavioral approach
[removed]		Trait approach
[removed]		Organizational approach

Question 6

____ and ____ proposed a two dimensional leadership theory called the Managerial Grid.

[removed]		Blake; Mouton
[removed]		Hersey; Blanchard
[removed]		Vroom; Yetton
[removed]		Tannenbaum; Schmidt
[removed]		Evans; House

Question 7

____ works best for employees with moderate readiness, according to Hersey and Blanchard.

[removed]		Selling and telling
[removed]		Telling and participating
[removed]		Selling and participating
[removed]		Telling and delegating
[removed]		Selling and delegating

Question 8

In general, research has found a(n) ____ relationship between personal traits and leader success.

[removed]		strong
[removed]		weak
[removed]		positive
[removed]		negative
[removed]		inverse

Question 9

The removal of an unpleasant consequence following a desired behavior is referred to as

[removed]		avoidance learning.
[removed]		punishment.
[removed]		positive reinforcement.
[removed]		extinction.
[removed]		inefficient managemen

Question 10

____ is the imposition of unpleasant outcomes on an employee.

[removed]		Avoidance learning
[removed]		Punishment
[removed]		Positive reinforcement
[removed]		Extinction
[removed]		Avoiding punishment

Question 11

____ refers to a reward given by another person.

[removed]		An intrinsic reward
[removed]		An internal reward
[removed]		An extrinsic reward
[removed]		A valued reward
[removed]		A charity

Question 12

____ theory deals with employee's perception of fairness.

[removed]		Expectancy
[removed]		Reinforcement
[removed]		Need hierarchy
[removed]		Equity
[removed]		ERG

Question 13

____ describe the most basic human physical needs, including food, water and oxygen.

[removed]		Self-actualization needs
[removed]		Physiological needs
[removed]		Esteem needs
[removed]		Belongingness needs
[removed]		Safety needs

Question 14

When a group of workers have routine tasks to perform, a ____ communication structure allows more time for the task to be completed.

[removed]		linear
[removed]		centralized
[removed]		decentralized
[removed]		gossip
[removed]		team

Question 15

____ is necessary for communication to be considered two-way.

[removed]		Message
[removed]		Channel
[removed]		Feedback
[removed]		Noise
[removed]		Circuit

Question 16

Listening is ____ of effective communication.

[removed]		10 percent
[removed]		25 percent
[removed]		40 percent
[removed]		50 percent
[removed]		75 percent

Question 17

Characteristics of a good listener are someone who

[removed]		asks questions, listens for facts, and avoids distractions.
[removed]		asks questions, summarizes, and listens to central themes.
[removed]		shows interest, judges content, and has preconceptions.
[removed]		listens between lines, starts to argue, and works hard.
[removed]		shows interest, works hard, and starts to argue.

Question 18

Which of the following is the first stage of team development?

[removed]		Forming
[removed]		Storming
[removed]		Norming
[removed]		Performing
[removed]		Reforming

Question 19

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____.

[removed]		brainstorm
[removed]		brain dump
[removed]		group innovation
[removed]		groupthink
[removed]		group anxiety

Question 20

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

[removed]		Functional
[removed]		Command
[removed]		Virtual
[removed]		Long distance
[removed]		Task force

Question 21

Self-directed teams are ____ teams.

[removed]		temporary
[removed]		permanent
[removed]		ad-hoc
[removed]		task force

Question 22

____ refers to the steps taken to complete a company process.

[removed]		Continuous improvement
[removed]		Cycle time
[removed]		Quality circles
[removed]		Six sigma
[removed]		Benchmarking

Question 23

____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.

[removed]		Open-book management
[removed]		An economic value-added system
[removed]		Activity-based costing
[removed]		An inappropriate control system

Question 24

Which of the following includes anticipated and actual expenses for a responsibility center?

[removed]		revenue budget
[removed]		cash budget
[removed]		capital budget
[removed]		expense budget
[removed]		operating budget

Question 25

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

[removed]		Economic value-added system
[removed]		Activity-based costing system
[removed]		Market value-added system
[removed]		Balanced scorecard
[removed]		Open-book management system

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