mcqs

1. (TCO 5) A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____. (Points : 5)        scapegoating
       informal organization
       groupthink
       work specialization
       emotional contagion

Question 2. 2. (TCO 5) Which of the following chain-of-command systems was developed to address the need to combine specialization with management control? (Points : 5)

       Line organization
       Line-and-staff organization
       Agile organization
       Formal organization
       Informal organization

Question 3. 3. (TCO 5) In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____. (Points : 5)

       core competencies
       decentralization
       work specialization
       chain of command
       centralization

Question 4. 4. (TCO 5) The number of workers who report directly to a manager is called the manager's _____. (Points : 5)

       chain of command
       functional structure
       divisional structure
       span of management
       task force

Question 5. 5. (TCO 5) According to Frederick Herzberg's two-factor theory, which of the following factors acts as a motivator? (Points : 5)

       Favorable working conditions
       Favorable company policies
       Increase in pay
       Job security
       Responsibility

Question 6. 6. (TCO 5) Which of the following theorists developed the three-needs theory of motivation that highlights needs for power, affiliation, and achievement? (Points : 5)

       Douglas McGregor
       Abraham Maslow
       David McClelland
       Frederick W. Taylor
       Frederick Herzberg

Question 7. 7. (TCO 5) _____ connects an employee's efforts to the outcome he or she thinks will result from those efforts. (Points : 5)

       Maslow's hierarchy
       Herzberg's two-factor theory
       David McClelland's three needs theory
       Expectancy theory
       Equity theory

Question 8. 8. (TCO 5) _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. (Points : 5)

       Maslow's hierarchy
       Herzberg's two-factor theory
       David McClelland's three-needs theory
       Expectancy theory
       Equity theory

Question 9. 9. (TCO 5) The goal-setting theory of motivation suggests that _____. (Points : 5)

       setting goals is unrelated to motivation in most employees
       setting goals is an effective way to motivate employees
       managers, not employees, need to set goals
       collaborative goal setting can undermine managerial authority
       employees should set their own goals without input from managers

Question 10. 10. (TCO 5) The process of attracting appropriate applicants for an organization's jobs is known as _____. (Points : 5)

       delayering
       recruiting
       positioning
       downsizing
       onboarding

Question 11. 11. (TCO 5) Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination? (Points : 5)

       The Taft-Hartley Act
       The Landrum-Griffin Act
       The Wagner Act
       Americans with Disabilities Act
       Fair Labor Standards Act

Question 12. 12. (TCO 6) The sequence of activities that takes the longest time from start to finish in a PERT diagram is called the _____ path. (Points : 5)

       external
       lagging
       minor
       critical
       buffered

Question 13. 13. (TCO 6) _____ refers to the creation of a unique good or service for each customer. (Points : 5)

       Mass production
       Batch production
       Customized production
       Mass customization
       Standard production

Question 14. 14. (TCO 6) _____ refers to the creation of identical goods or services in large quantities. (Points : 5)

       Mass customization
       Batch-of-one production
       Mass production
       Customized production
       Mass personalization

Question 15. 15. (TCO 6) Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____. (Points : 5)

       mass customization
       mass production
       customized production
       mass manufacturing
       batch-of-one production

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