Mart-w1d2
Products and Services |
It can be harder to sell an intangible service than a tangible product. After reading Chapter 3 of the text, pick one of the cells in Table 3.4: “Service Classifications” and name a service offered in that class—for example, business remodeling service under consulting and operations. In 200 to 250 words, describe a service in your chosen category in terms of the four ways a service is different from a product—its intangibility, inseparability, variability, and perishability. Propose a solution for sale that could be used as a point of competitive differentiation in a marketing campaign.
| Table 3.4: Service classifications | ||||||
|---|---|---|---|---|---|---|
| Consumer Services | ||||||
| Convenience | Shopping | Specialty | Unsought | |||
| Business Services | ||||||
| Distribution | Consulting | |||||
| Breaking bulk | Assembling lots | Creatingassortments | Finance | Operations | Mark | |
10 years ago
8
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