M8 Assignment 8.1: Goods and Services

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Goods and Services

Objectives

  • Distinguish between goods production and service operations
  • Identify the factors involved in operations planning
  • Relate quality to productivity
  • Explain how one can manage for quality
  • Identify the tools used for total quality management

Assignment Overview

This assignment presents questions about goods production operations and service operations.

Deliverables

Answers to the exercise questions

  


Step 1 Answer the following questions.

Write the answers to the following questions:

  • What are the three different kinds of production-based utility?
  • What are the major differences between goods-production operations and service operations?
  • What are the major differences between high-contact and low-contact service systems?
  • What are the five major categories of operations planning?
  • What are the input resources and finished products in the following services?
    • Real estate firm
    • Child-care facility
    • Bank
    • City water and electric department
    • Hotel
  • Analyze the location of a local firm where you do business (perhaps a restaurant, a supermarket, or a manufacturing firm). What problems do you see with this location? What recommendations would you make to management?
  • Find good examples of a synthetic production process and an analytic process. Explain your choices.
  • Explain how productivity and quality can be used as competitive tools. Use a specific product, good, or service as an example.
    • 9 years ago
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    kim woods
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