Lovell Levelers, Inc. is a major provider of specialized parts for the automotive industry. LLI’s biggest customer, Specific Motors was not a delighted customer this month.
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Manufacturing Project
| Lovell Levelers, Inc. is a major provider of specialized parts | |||||||||
| for the automotive industry. LLI’s biggest customer, Specific Motors | |||||||||
| was not a delighted customer this month. In fact, last | |||||||||
| Monday, the executive vice president of Specific Motors headquarters, | |||||||||
| Phyllis Kendall was diverted from a return trip from Singapore | |||||||||
| to drop in unexpectedly at the LLI plant. There was nothing | |||||||||
| routine about this visit. She made it explicitly clear that | |||||||||
| Specific Motors was disappointed with the level of quality relative | |||||||||
| to the leveler plates. In particular, she was disappointed with the | |||||||||
| current average of rejects at the rate of 1,350 defects per million | |||||||||
| opportunities (DPMO) that has created a cost of poor quality of just over $256,000 | |||||||||
| per quarter for them. She said the industry standard is 50 DPMO and | |||||||||
| if we do not get the level of quality to the industry standard within the next | |||||||||
| six months, LLI will lose Specific Motors as a customer. | |||||||||
| The student will be a Black Belt working for LLI. The specifics about their company: | |||||||||
| CEO | Bill Lovell | ||||||||
| GM | Mary Nichols | ||||||||
| Sponsor | John Hopps | ||||||||
| Finance | Cindy Jenkins | ||||||||
| Process owner | Leroy Miller | ||||||||
| Master BB | Dennis Kens | ||||||||
| Manufacturing | Mitch Freese | ||||||||
| Design Engineer | Al Nelson | ||||||||
| Quality | Debbie Judson | ||||||||
| The deadline for having all project assignments 100% correct is 7 days prior tothe end of the course | |||||||||
12 years ago
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