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Office Representative

August 2014 to Present

Responsibilities 
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians. 
 
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting; 
 
Handled a high influx of inbound calls within a dynamic call center environment. 
 
Managed multiple priorities and maintained effective results in a quota driven workplace.

Office Assistant

October 2012 to August 2014

Responsibilities 
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. 
• Answered telephones and transferred calls to appropriate staff members. 
• Sorted and distributed incoming communication data, including faxes, letters and emails. 
• Monitored and maintained the organization’s website. 
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis. 
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them. 
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations. 
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys. 
• Maintained the office database – retrieved and organized information for individual employees and clients. 
• Created spreadsheets and presentations for corporate executives. 
• Purchased office equipment and supplies – contacted vendors and subcontractors. 
• Established and implemented administrative policies and procedures for the office. 
• Filed and recorded corporate documentation, electronic files, inventories and reports.

Front Office / Administrative Assistant

January 2012 to September 2012

Assist clientele as they enter office and via phone. 
• Perform filing, data management, drafting and editing short office memos. 
• Assist with all other office administrative duties 
• Inputting data, office errands, internship and alumni updates. 
• Scheduling appointments, Answered phones, Filed papers. 
• Assuring office is neat, and stocked with necessary tools for functionality

Assistant Manager / Dog Groomer

April 2009 to December 2011

Responsible for overseeing the entire store operations. 
• Answered phones, Filed papers, assisted customers and set appointments. 
• Responsible for every phase day-to-day store operations. 
• Ensured excellence in customer service and resolved all problems at the store level. 
• Assisted in grooming dogs, which included shampooing, cutting nails, and trimming hair. 
• Checked dogs in on arrival, which included getting medical history as well as physical overview. 
• Managed all aspects of merchandising, window displays, and stocking. 
• Worked directly with vendors to confirm and verify shipments. 
• Handle sales tracking and reporting, inventory control, and employee payroll.

Bachelor of Science in Health Care Management

2013 to 2016

Skills: 
• Having 6+ years of experience as the administrative assistance. 
• Ability to perform administrative and office support activities. 
• Excellent communication and writing skills. 
• Typing speed with 45wpm. 
• Having strong analytical and organizational skills. 
• Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet. 
• Able to keep project on schedule. 
• Able to update and delegated detail and all projects. 
• Able to handle incoming calls and requests. 
• Ability to do research, draft and abstract reports. 
• Responsible for other duties as assigned. 
Computer skills: Proficient with 
• MS Office 
• Microsoft Excel 
• Power Point 
• Internet