Your answers: 20/20 (100%)

•1 An influence tactic that relies on rank and enforcement of group goals is

coalitions

personal appeals

pressure

legitimacy

 

•2 

A primary goal of politics in the workplace is to

exclude undesirable peers

secure limited resources

promote organizational goals

form alliances

 

Organizational change relies on a balance of change and 

continuity

strategy

planning

vision

 

•4 

Buck passing and scapegoating when politics is seen as a threat are forms of

defensive behaviors

offensive behaviors

aggression

suppression

 

Political behavior in the workplace

is unlikely in a well-run organization

attempts to influence decision making

works only in an upward or lateral influence direction

works only in a lateral influence direction

To keep a strategy in focus, effective managers employ¬

rigid implementation

central themes

piecemeal implementation

simple goals

 

Periods of convergence are those in which an organization

must downsize to conserve resources

seeks to improve its situation with relatively minor changes

is in turmoil

employs new strategies to advance the organization

 

Central to managing a successful organizational strategy implementation are/is 

formal models of implementation

coalition management

tracking progress

competitive teams

 

Surveys of seasoned managers reveal they believe politics in the workplace is

a major part of organizational life

ineffective

part of some job requirements 

always unethical

 

10 

Politicking is less likely in organizations that have

democratic decision making

clear performance appraisal systems

high role ambiguity

adeclining resources

 

11 

The validity of a strategy for organizational change lies in its

clarity of vision

simplicity

speed of implementation

adaptability

 

12 

Hard power tactics best influence those with which following characteristic?

Action oriented

Intrinsically motivated

Reflective orientation

High self-esteem

 

13 

A person likely to participate in political behavior

believes he or she has little influence

has a desire for power

is insensitive to social cues

is a social nonconformist

 

14 

During organizational change, employee–management interfaces such as workshops and retreats

help employees overcome downsizing issues

initiate

distract the participants from the real issues

solve communication problems relatively short-term periods of high-energy action

 

15 

Organizational momentum relates to

growth in sales, profits, and so forth

willingness to move beyond incremental change

patterns of behavior, norms, and values

the rate of change to make improvements

 

16 

The formulation and implementation of a strategy

follow strict, unalterable guidelines

must be completely defined before action is taken

are ongoing events within an organization

are separate and sequential processes

Correct 

•17 

With downward influence, power tactics preferred by U.S. managers include

influence

coalitions

personal appeals

inspirational appeals

 

18 

In convergent periods, the role of executive management is to

shift middle managers to promote new views

reemphasize the mission and core values

develop new strategies for the problems at hand

challenge middle managers to reinvent their departments

 

•19 

Impression management sends _____ messages that may be _____ under other circumstances.

false, true

ethical, unethical

true, false

convincing, unconvincing

 

•20 

Transformational change in an organization

has no defined formula

is best delivered by a top-down plan

is always necessary to some degree

is best delivered by a bottom-up plan

 

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