KIM WOODS

Nicole Gallaher

During the Active Listening Skill Test I scored 53 out of 75. I have received knowledge from the test that I need to brush up on my active listening skills. If someone tends to be long winded my mind tends to wonder or I will make attempts to finish what the person is saying. I was aware of this listening flaw prior to this. I do my best to work on improving this. I have a fast paced mind that likes to get the meat and potatoes and be done with stories or explanations. I do not enjoy the long way to the conclusion. I do not intend on being rude by any means, but can improve any outbursts or gestures that may indicate a lack of interest.

Active Empathy Listening is when you feel empathy for another person, you identify with him or her and accurately understand his or her thoughts and feelings (Rogers, 1957). By recalling similar situations that can mirror the other person's feelings and knowing how that made you feel will assist in the ability to empathize with their feelings. You can exhibit active empathetic listening by remembering what is said and clarifying any key points that were made. I can improve my personal and professional interactions by giving undivided attention to those around me when speaking. While listening to another person it is best to not be multi- tasking as this can be distracting and rude to the speaker. After a person is finished speaking it is great to follow up with questions or even rephrasing what was gone over to let the speaker know you have retained information given. Personal situations also benefit by emotional intelligence. The idea suggests an ability to sort through you and your partner's feelings and knowing what kind of actions to apply with certain situations.

• Bevan, J. L., & Sole, K. (2014). Making connections: Understanding interpersonal communication (2nd ed.) [Electronic version]. Retrieved from https://content.ashford.edu/

Nina Butler

What is your willingness-to-listen score? My willingness to listen to score is 52/75. What feedback did you receive from the quiz? The feedback I received from the survey seems to be right on. I have learned, for example, jumping into conversations to present my views rather than wait and risk forgetting what I wanted to say. My answer was sometimes, but my answer was supposed to be never. According to the active listening survey, being an active listener one will always re frame from interrupting when someone is speaking.

Based on Bevan and Sole, describe active empathic listening.

According to Bevan and Sole (2014). Active empathic listening is when a “listener is genuinely focused and emotionally involved in a particular interaction and when this "involvement is conscious on the part of the listener but is also perceived by the speaker."

How can you use active empathic listening to help you improve your communication both in your personal interactions and in the workplace? Please provide examples to illustrate these points.

Look at the person instead of worrying about other people that may be around. Show your undivided attention by nodding your head or raising your eyebrows. Make sounds that indicate attentiveness. When one is only just listening, we are communicating, which is Non-verbal communication. There is no need to agree or disagree with what is being said or even to evaluate the statements that are being made at any moment. An active empathic listener can just receive the message without the need to judge or respond with their bias. An active empathic listener is by far therapeutic for someone struggling with a problem, as it allows them to solve their difficulties in the company of a caring listener.

Bevan, J. L., & Sole, K. (2014). Making connections: Understanding interpersonal communication (2nd ed.) [Electronic version]. Retrieved from https://content.ashford.edu/