| | During my time in the military I faced many situations where there was communication apprehension. Being a female in a male dominated work environment, there was a tendency for people to think I did not know my job or that I didn’t do it as well as other soldiers. This caused me to have a lot of apprehension because I anticipated the worst. I found myself just doing my job and not really trying to engage in conversation with the soldiers whose equipment I was fixing. Some strategies I could have used to not have such apprehension would be gaining more confidence and ask for assistance. A lot of my communication apprehension was stemmed from lack of confidence. I knew my job very well but I allowed others to get in my head and make me think I wasn’t as good as my male counterparts. I also could have asked for assistance. I had a lot of supervisors who knew I was good at my job and if I asked for help, they would have vouched for me. According to Beaven and Sole, communication can cause people to earn lower salaries, be lonely, and have difficulty communicating online. ( Beaven & Sole, 2014) This can cause difficulties for someone who is in a professional setting and will make it hard for them to communicate. Reference: Bevan, J. L., & Sole, K. (2014). Making connections: Understanding interpersonal communication (2nd ed.) [Electronic version]. Retrieved from https://content.ashford.edu/ | | Audrey Martinez ![Email this Author]() | |
| | | Based on what you have learned from Bevan and Sole. Identify one or two forms of communication apprehension you have experienced on the job. I am a very out going out spoken individual. I think this is why I work in retail sales. I am a good communicator because of my management role. Communication apprehension according to our text, "When an individual experiences fear or anxiety associated with real or anticipated communication with another person or persons"(Bevan and Sole 2014, CH. 5.1). When I first started in my new job role, I had a former Supervisor that was always yelling and very negative. I would physically become ill when I had to work with her. I was not afraid or intimidated by her but her energy would drain mine. I am generally happy and positive but when I would work with her I would suffer headaches, stomach pains, and just would be anxious. I really would try to avoid communication with her. This is called Dyadic communication apprehension. My negative interactions with her on a daily basis triggered a response in me to the point of not wanting to deal or communicate with this one particular individual. Due to my upsetting experiences with her I developed State Communication apprehension according to (Bevan and Sole 2014).
Explain atleast two strategies discussed in Bevan and Sole to overcome the communication apprehension.
The technique to use would be approach-avoid, realizing that we spend most of our days together I can not avoud communication with a fellow team member. Accordimg to the text, "the average person works 8.8 hours in a typical work day"(Bevan and Sole). This can be exhausting trying to avoid a person in the same proximity and on a daily basis. I needed to overcome my anxiety. I needed to understand my needs and develop communication confidence (Bevan and Sole 2014). My needs were to understand the why in her communication style as well as to express my need for her tone and delivery to change not only with me but the rest of the team. As a leader you should be approachable and open wirh your staff, this helps build positive relationships. The end result was a person of upper management had to make her aware of her communication style and help her to overcome it and better herself. When she was told this she was offended and not open to change she ultimately was removed and my anxiety also removed.
Discuss the role of communication in a professional setting.
"Professionalism refers to the principles of behavior and communication that are appropriate and effective in these more formal settings" (Bevan and Sole 2014). Communucation in the work place is important. We need to speak with intention and use formal language. Making strides to have good communication at the work place which in turn help relationships. The way we communicate and deal with others in a professional way, helps us grow and prosper in our work place and in business. It is very important to me to always communicate in a professional and respectful manner. I speak to others how I want to be spoken to.
References
Bevan,J.L.,Sole,K. (2014).
Making Connections: Understanding interpersonal
Communication (2nd ed.)
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