Journal

Technology when appropriately utilized can help organize, save time, and reduce stress for the employee and the customer. Do some research to find the following articles and respond to the Assignment:

Research on the Internet about how to use technology to improve customer service and reduce stress.

Then research about Smartphone Apps that help business growth and improve customer service.

After reading the articles, and Chapter 5, summarize the most important learning you received from each (Chapter 5 and the two articles) that you did not know previously. Provide the URL for your article.