It is your role within the company to respond to customers that have lodged an eCommerce query that requires action. All clients that you are directed to respond to have an ongoing relationship with your company and have pre-paid blocks of time for any

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It is your role within the company to respond to customers that have lodged an eCommerce query that requires action.

All clients that you are directed to respond to have an ongoing relationship with your company and have pre-paid blocks of time for any queries they have.

Clients need to know that the advice is accurate so you will need to provide references to back up your assertions.
References used must be from reliable sources; Wikipedia or other crowdsourced services may contain accurate information, however this advice needs to be backed up with reputable sources that can withstand scrutiny.

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Name: Mr Michael Fitzgerald

Background: Business owner of music shop, 'True Test Safes'.

Incoming correspondence:

Hello,

My company manufactures custom made cash safes within Australia using local and imported components however these components are becoming more and more costly to purchase from our local suppliers.

I still wish to continue to manufacture safes in Australia but I would like procure the most costly parts from a cheaper source. I have heard of eMarketplaces but am unsure as to what types exist and how to progress. It is very important that the quality of these parts is consistently high.

Please advise as to the options I have in purchasing from an eMarketplace, what marketplaces you recommend I use, and any risks specific to eMarketplaces that I need to be made aware.

I look forward to your response.

Thanks.
Michael Fitzgerald
Owner, True Test Safes