Imagine that you are the team leader for a project at work. Your team has been assigned with opening a new market in Canada. A few items have been shipped already, but the delivery time is too long because of what appears to be paperwork problems with cus

Imagine that you are the team leader for a project at work. Your team has been assigned with opening a new market in Canada. A few items have been shipped already, but the delivery time is too long because of what appears to be paperwork problems with customs. You have already received complaints from your representatives. This problem needs to be resolved quickly, or the company will be placed in a difficult position and may lose the opportunity to be successful in opening this market.