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Question 1 (2 points)

Taylor’s method based on a set of principles designed to rationalize work by reducing each task to its basic components and combining the most efficient movements and tools to create the best way to perform each task.

Question 2 (2 points)

A system in which one large firm grants or sells the right to distribute its products or use its trade name and processes to a number of smaller firms who are legally independent but must conform to detailed standards of operation designed and enforced by the parent company.

Question 3 (2 points)

A type of society where the focus has shifted from producing goods to providing services, characterized by the rise of new technologies and the growth in knowledge and information processing.

Question 4 (2 points)

The emphasis on the quantitative aspects of products sold and services offered.

Question 5 (2 points)

A large-scale organization composed of a hierarchy of offices.

Question 6 (10 points)

Watch the NBC Learn video below, and answer the following questions in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

Which dimension(s) of McDonaldization is/are emphasized?
From the perspective of consumers, what are the pros and cons?

Play NBC Learn video: “Walk-in medical care: Fast, but how good?”

Question 7 (10 points)

Explain how the area below has become more efficient for consumers in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

Question 8 (10 points)

After giving a short definition, compare and contrast the two concepts below in an essay at least 8-line long. Direct quotes from the book will be penalized as cheating.

Question 9 (10 points)

Describe at least three ways that predictability is emphasized in the area below in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

Question 10 (10 points)

Apply the six characteristics of bureaucracy (hierarchy of offices, specialization, technical competence, impersonality, rules and regulations, formal written communication) to the setting below in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating: