hsm 210


You are working as a human service worker at a local United Way agency that serves several multicultural clients. In addition to the multicultural aspect, the agency also serves children, women, the elderly, and the homeless. Your manager has asked you to decide the best communication approach for each of these clients.

Resources: pp. 195–210, 214–220, & 223–226 in Ch. 5 of Human Services in Contemporary America

Answer the following questions in 200 to 300 words each:

  • What would you need to learn or know about each of your clients in order to communicate effectively with them?
  • What strategies or techniques do you believe would be the best approach to take when communicating with each of these clients?
  • How might you need to adapt your communication approach from one individual to the next?

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