hrm and customer service essay question

write an essay to evaluate how developing employees enables and oraganzation to benefit customers through delivering superior customer service .

in your essay make sure to discuss all the following points:

1-definition of customer service

2-the difference between training and development

3-the benefits of training and developments 

4-potential drawbacks of training and development

5-the contribution that employees can make to the brand image of the organization

6-potential performance indicators that an organazation could use to measure the level of customer service 

7-relevant examples

1000 words

 4 harvard  style references