GSCM 326 FINAL EXAM " Latest Exam "

Question 1.1. (TCO 1) Which of the following is most appropriate in describing the quality efforts undertaken with the Frederick Taylor management philosophy? (Points : 7)

      [removed] Statistical process control
      [removed] Extensive use of quality circles
      [removed] Widespread use of inspection
      [removed] None of the above

Question 2.2. (TCO 2) Final intent of inspection should be all of the following except which one? (Points : 7)

      [removed] To allow other workers to concentrate on output quantity rather than quality
      [removed] To gather information on the process
      [removed] To discover and help resolve production problems
      [removed] To judge the quality of manufacturing

Question 3.3. (TCO 3) ISO 9000 audits are required (Points : 7)

      [removed] every month.
      [removed] every 6 months.
      [removed] once every year.
      [removed] every 3 years.

Question 4.4. (TCO 4) Deming’s philosophy focuses on improvements in product and service quality by (Points : 7)

      [removed] 100% inspection.
      [removed] reducing variation.
      [removed] financial analysis.
      [removed] separating the planning and execution functions of management.

Question 5.5. (TCO 5) The ability of employees to convey trust and confidence to a customer illustrates which of the following service-quality dimensions? (Points : 7)

      [removed] Reliability
      [removed] Assurance
      [removed] Responsiveness
      [removed] Empathy

Question 6.6. (TCO 6) If everyone is able to answer the question, “What does strategy mean in terms that I can act on,” which aspect of deployment will it address? (Points : 7)

      [removed] Improperly defined organizational objectives
      [removed] Lack of alignment across the organization
      [removed] Misallocation of resources
      [removed] Insufficient operational measures

Question 7.7. (TCO 7) According to Herzberg’s two-factor theory, which of the following factors is an example of a maintenance factor? (Points : 7)

      [removed] Recognition
      [removed] Advancement
      [removed] Safe working environment
      [removed] Achievement

Question 8.8. (TCO 9) The design activity of process management focuses on (Points : 7)

      [removed] identifying new markets and product opportunities.
      [removed] ensuring that the inputs to the process, such as materials, technology, and a trained workforce, are adequate.
      [removed] maintaining consistency in output by assessing performance and taking corrective action when necessary.
      [removed] continually seeking to achieve higher levels of performance.

Question 9.9. (TCO 8) Which of the following consists of workers and supervisors who meet regularly to address work-related problems involving quality and productivity? (Points : 7)

      [removed] Problem-solving team
      [removed] Project team
      [removed] Virtual team
      [removed] Quality circle

Question 10.10. (TCO 10) Investment made to keep nonconforming products from occurring is (Points : 7)

      [removed] prevention cost.
      [removed] appraisal cost.
      [removed] internal failure cost.
      [removed] external failure cost.

Question 11.11. (TCO 11) Another name for a cause and effect diagram is a (Points : 7)

      [removed] control chart.
      [removed] C & E diagram.
      [removed] scatter diagram.
      [removed] quality chart.

Question 12.12. (TCO 12) The _____ is often used to verify a cause-and-effect relationship. (Points : 7)

      [removed] Ishikawa diagram
      [removed] scatter diagram
      [removed] value stream map
      [removed] flowchart

Question 13.13. (TCO 13) A company’s value system and its collection of guiding principles is known as its (Points : 7)

      [removed] mission statement.
      [removed] corporate culture.
      [removed] strategic plan.
      [removed] vision statement.

Question 14.14. (TCO 14) Which of the following is not an area of similarity between TQM and SCM? (Points : 7)

      [removed] Strengthening organization competitiveness
      [removed] Focus on performance
      [removed] Customer satisfaction
      [removed] Cost controls

Question 15.15. (TCO 4) Deming's profound knowledge consists of four elements. Explain Deming's theory of knowledge. What is knowledge and how is it possible? Your discussion should relate to this element of Deming's profound knowledge and not to the theory of knowledge in general. Your response should be at least 150 words. (Points : 36)

Question 16.16. (TCO 4) Deming created 14 points of management. Explain each point listed below and why it is important to TQM. Your response should be at least 75 words.

1. Point 7: Institute Leadership (12 points)

2. Point 8: Drive Out Fear (12 points)

3. Point 9: Optimize the Efforts of Teams (12 points)

(Points : 36)

Question 17.17. (TCO 3) Twenty samples of subgroup size of 5 (n = 4) were collected for a variable measurement. Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 6.4.

Factors for calculating control limits:
n             A2           D3           D4
2              1.880     0              3.267
3              1.023     0              2.574
4              0.729     0              2.282
5              0.577     0              2.114
6              0.483     0              2.004 (Points : 30)

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