General trade-offs of waiting line decisions

What are the general trade-offs that are involved in waiting line decisions? Who needs to be involved in assessing the cost of customers waiting for service? How has technology had an impact on analyzing waiting line systems? Visit a restaurant and formulate your answers accordingly. Please site any sources you use.

2 pages - no less than 700 words (this is part of an Operation management course)

References need to be from good journal or academic, cited as APA style

answer should be kept private not for sale to others since it’s a homework that i will submitted

Thank you all