Geico and esurance powerpoint presentation

• Do they have an app for smartphones and tablets?
• What are the app ratings and why did customer/clients enjoy or were displeased with the app?
• How can you use your smart technology to enhance the in-store experience?
• Can you use your app to check-in or check-out? Is this an effect process?
• Does the mobile technology help increase your experience? Explain.
• What technology enhancements need to be made to improve the customer experience?

Create a 7- to 10-slide PowerPoint presentation that compares and contrasts customer-facing roles versus online customer service