Gaps in Delta Airline Customer Service

Write about the gaps in Delta Airlines customer service. what are the problems people complaining about? you can quote strategy statement, customer reviews, and online articles 

(do not suggest any sulotions to these problems)

include these topics in the paper:

*lack of employees training, specially flight attendants 

*the way the staff behaves around customers

*any other problems people coplain about in customer service

Should be 1-3 pages default setting of word

due tomorrow by midnight