Final Examination

1. (TCO 6) A vision for a company is (Points: 1)
an explanation of why the company exists and where it wants to go.
the same thing as an objective.
a detailed plan that outlines the major organizational structure of the firm.
very relevant for the short-term, but less useful for the long-term.

2. (TCO 6) Organizations that use self-managed teams often (Points: 1)
have very autocratic managers.
delegate more planning, organizing and controlling tasks to lower-level managers.
eliminate most top management positions.
find they must increase the number of middle managers to manage and direct the
teams.

3. (TCO 6) A key to effective leadership is the ability to (Points: 1)
maintain order, stability, and control.
communicate a vision and rally others around that vision.
master the technical details of the jobs performed by subordinates.
maintain an autocratic approach to dealing with others.

4. (TCO 6) The tendency for people to behave differently when they know they are being
studied is known as the ______. (Points: 1)
Hawthorne effect
Taylor effect
Type II effect
induced motivation effect

5. (TCO 6) According to Herzberg, a sense of achievement, earned recognition, and interest
in the work itself are ______. (Points: 1)
important motivators
hygiene factors
ways for workers to meet their social needs
consistent with his Theory X approach to motivation

6. (TCO 6) The practice of moving workers from one job to another to make work more
interesting is known as ______. (Points: 1)
task mobility
job rotation
job incrementation
worker alternation

7. (TCO 6) According to expectancy theory, the amount of effort employees exert on a
specific task depends on their ______. (Points: 1)
expectations of the outcome
manager's expectations of their performance
perception of the importance of the task
level of needs that are not yet satisfied

8. (TCO 6) One of the reasons management by objectives is an effective way to implement
the ideas of goal-setting theory is that it (Points: 1)
makes it easier for managers to explain the reason for the goals they set for their
employees.
turns managers into helpers rather than coaches.
allows employees to set their own goals without the need to consult with managers.
provides a method to get everyone involved in the process of setting goals.

9. (TCO 6) A key idea in reinforcement theory is that (Points: 1)
goals should be set by everyone in an organization.
managers can use both rewards and punishment to influence employee behavior.
managers should use the same reinforcement techniques for all employees.
employees are more likely to obey written instructions than verbal instructions.

10. (TCO 7) Operations management refers to activities managers perform to help their
firms produce ______. (Points: 1)
services rather than goods
goods rather than services
both goods and services
financial data

11. (TCO 7) In recent years, the service sector of the U.S. economy has (Points: 1)
grown much more rapidly than the manufacturing sector.
become the low-wage sector of the U.S. economy.
achieved extremely high productivity gains, according to government reports.
focused less on quality and more on reducing costs of production.

12. (TCO 7) According to the Thinking Green box titled, "The Green Movement Improves the
Economy," ______. (Points: 1)
the Green Movement is determined as the only external circumstance that will bring
the U.S. out of the recession
green products are selling well, but not green services
the Green Movement is producing upwards of $200 billion worth of products and
services
wealthy people can still afford to buy things, and it is the wealthy who are interested
in going green

13. (TCO 7) The resurgence of U.S. manufacturing firms in recent years can be credited to
(Points: 1)
the government's willingness to implement policies designed to protect U.S. firms
from low-cost foreign competition.
a decision by many U.S. manufacturers to drastically reduce costs by making more
extensive use of mass production techniques.
a number of significant changes in both the production techniques and management
styles used by U.S. firms.
a relaxation of government laws that has allowed manufacturing firms to merge
more easily, thus achieving stronger market positions.

14. (TCO 7) __________ is the specialized area of management that converts or transforms
resources into goods and services. (Points: 1)
Logistics management
Resource engineering
Intrapreneuring
Operations management

15. (TCO 7) A production process characterized by a short production run and frequent
adjustments to machines so that different products can be produced is known as a(n)
______. (Points: 1)
just-in-time process
lean manufacturing system
analytic process
intermittent process

1. How did U.S. manufacturers become vulnerable to offshore outsourcing? Give examples to support your
answers. (Points: 13)

2. What are some of the operations management practices that can help bring manufacturing back to the
United States? How can a focus on quality improve manufacturing? (Points: 13)

3. How can lean manufacturing and near-sourcing help a company gain a competitive edge and
prepare for the future? (Points: 13)

4. List your references according to APA guidelines in the space below. You are required to use at
least one outside source to support your viewpoint, and this source can be the textbook. (Points: 6)