Essay

iscussion (20 pts)

Discussion: Hot Coffee at McDonald’s (20 points)

Read Case 6.2: Hot Coffee at McDonald’s, located on page 231 in your textbook. Then, watch the video titled “Woman Burned by McDonald’s Hot Coffee, Then the News Media | Retro Report | The New York Times” (12 min 14 s), located at http://youtu.be/pCkL9UlmCOE. After reviewing the video and case study, choose two (2) of the five (5) discussion questions located at the end of the case. Formulate and post your response. Respond to a peer who answered at least one (1) different question than you did.